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Account and Support

Account Setup Guide

DVC resale – Explore magical Disney resorts and adventures.

Creating Your DVC Sales Account

Creating an account on DVC Sales takes about two minutes. Go to the registration page and enter your name, email address, phone number, and mailing address. You'll verify your email before your account is fully active. Once it's confirmed, you can list a contract for sale, browse listings, or submit offers on existing inventory.

If you're a seller, you'll set up your listing details after registration. If you're a buyer, you can start browsing the DVC resale listings immediately after creating your account.

Completing Your Profile

A complete profile helps us process transactions faster. Make sure your full legal name matches the name on your DVC deed. If your contract is titled in two names, both owners should be listed on your account. If your contract is held in a trust or LLC, note that in your profile. The name on your account affects how closing documents are prepared, so accuracy here prevents delays later.

Sellers should also add their phone number and confirm their mailing address. The title company uses both during the closing process.

Account Security

Use a strong, unique password for your DVC Sales account. Don't reuse a password you use elsewhere. Your account contains personal information and transaction details, so it's worth treating it carefully.

DVC Sales staff will never ask for your password by email, phone, or chat. If you receive a message claiming to be from DVC Sales and asking for your login credentials, don't respond. Contact us directly through the contact page to verify.

If you think your account has been accessed without your permission, change your password immediately and contact our team. We can review the login history on our end.

Managing Your Account

You can update your contact information, email address, and password at any time from your account settings. If your legal name changes, contact us directly rather than updating it yourself. Name changes on accounts with active listings or open transactions need to be reviewed to make sure everything stays aligned with your closing documents.

To add or update a co-owner (such as a spouse) on your account, log in and go to your profile settings. If you have an active transaction and need to add a co-owner partway through, contact us first so we can coordinate with the title company.

What Can Disable Your Account

Accounts can be temporarily restricted for a few reasons: failed email verification, inactivity over an extended period, a payment issue on an active transaction, or a policy concern flagged during review. If your account is restricted and you're not sure why, reach out through the contact page with your registered email and we'll explain the status and how to restore access.

If you're locked out because you forgot your password, use the password reset option on the login page. The reset link goes to your registered email address.

Getting Support

For questions about a listing, offer, or active transaction, the fastest route is the contact form on our contact page. Include your account email and a brief description of what you need help with, and our team will respond during business hours.

For general questions about how the DVC resale process works, the how DVC works page covers the full picture from membership structure through resale. If you're a seller trying to understand your fees before you list, the cost to sell DVC page breaks down the commission and closing cost structure.

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292 reviews

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Bruce Haynes

5 days ago

I’ve dealt with Mark for over 20 years, he’s always available to answer my silly questions, and give honest advice, even if it’s to his detriment. When the time comes to sell, Mark will be my first call.

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Mitzi and Lee Tucholski

14 days ago

Mitzi and I couldn't have had a more positive experience as the one which we had, in selling some of our DVC points through DVC Sales with Mark and Lori Webb. and their staff. The whole process was transparent, seamless and we were being fully briefed as to the. progress. Thanks to Mark we were kept aware as to what was happening with the listing, with the ROFR bu Disney, and with the closing process completed, all in a short months' time. We couldn't have asked for a better group than DVC Sales for the sale. they were honest . amd truly caring on our behalf. Mitzi and Lee Tucholski

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Joe Marchese

23 days ago

We have been working with Mark and Lori for several years and have transacted with them more than once. They are easy to contact and are very professional and knowledgeable. They are my go to for all things Disney. Highly recommended.

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M A Thomas (M A T)

33 days ago

Just sold some of my points and Mark and Lori were wonderful. I’m very, very happy with the experience. I got an excellent price and now someone else gets to enjoy just a bit more of DVC. The website is great to work with too. I will always use DVC Sales and encourage you to do the same.

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Amanda Rice

50 days ago

Foreign sellers, beware; they will not provide correct information to you about what you can expect when selling. They also, at the end of the process, hit you with fees you did not expect, and you are too late to do anything about it.

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Herry Le

58 days ago

They usually reply quickly and with the precise information I require, and their communication is excellent. I appreciate everything.

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Alfred D'Amore

73 days ago

DVC Sales is distinguished by its committed staff, who exhibit this devotion to client pleasure in all of their interactions. They put their customer's needs and concerns first, guaranteeing a customized experience that builds loyalty and trust.

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Denise Hill

79 days ago

I could not imagine being happier with my experience using DVC Sales to sell our Old Key West membership. We enjoyed so many years of Disney vacations. While on your website I started a chat that turned into a call with Lori. She took the time to explain how the website works. Within a few minutes I had created my account and listed my membership for sale. Within 3-4 weeks we received an offer and sold our membership. Thankyou Lori and DVC Sales!

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Arthur Schupp

92 days ago

Mark, today we have just received the last check for our 4th contract you sold for us. Our experience was outstanding you deserve the acknowledgement for your service. You remind me of the way customers were treated years ago. Everybody we spoke with or chatted online was friendly and helpful. Although the process took a few months, it was worth the wait. We hope the families who purchased on contracts have as much enjoyment as we have had. If anyone is looking to buy or sell a DVC membership you can use our name. Thank you again!

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Charlotte Matthews

112 days ago

Lori, you and your team were a pleasure to work with. Such a smooth transaction!

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